The international quality management standard ISO 9001 is considered the main base
for the organizations, especially those who focus on quality especially after the new
issue in 2015 which is concerned about principle of leadership, risk management and
business continuity, allowing organizations to align their strategic direction with the
management system applied to improve performance. To ensure successful business
continuity, it must be emphasized that the organisations are constantly fulfilling
customer demands, and this is what ISO 9001: 2015 is about.
It is worth mentioning that its field is the international standard for quality
management system requirements for enterprises that need to demonstrate their
ability to provide products and services that meet customer requirements and
regulatory requirements to enhance customer satisfaction.